Thoughts On Quality
When I commit to a transaction of an item I see fit for a specific purpose I have certain expectations. The assertiveness of the declaration on delivering on its promise, in the equation to the accuracy of fitting the purpose and need, will set the expectation bar high. I will pay its price, as long as it fulfils its role time and time again within a realistic timeframe. In other words, does it ongoingly yield a dividend of joy, satisfaction, problem-solving or inspiration?
I understand that there are limits. It is out of our hands should a hail storm damage the hood of our car. The regular bonnet is not bulletproof. There are, however, cars that will survive and drive well for longer compared to others. Just like shoes, certain well-crafted boots might remain your feet’s best friends for decades. Others a few weeks.
Service is automatically imbued in the projection of quality. Will my purchase need a minimum amount of maintenance over a set period and what would the accumulated cost be? Is service swiftly accessible with a minimum amount of barriers? Will my use require frequent checks and ongoing expenses to keep afloat? As a fundamental foundation, I would strive for investment in longevity. In addition noteworthily, putting emphasis on ethical and sustainable standards practised for delivering the product to the market.
What if my expectations aren't met? Then I feel obliged and responsible to voice my concerns in a constructive manner. Because I care. I want to return a favour to the seller for the effort he’s put into developing the product. If not me, then who? At least give them the chance to improve.
For any trustworthy purposeful product, I doubt that there was an intention to disappoint. We can not have this approach upon entering the feedback loop. We are nowadays given the freedom to thoroughly research before transacting.
I will take my time to speak up truthfully about my expectations - expecting an empathic, swift and friendly approach from my seller, or collaborator if you wish. We both want to win. But things do not always go as planned. Yet, if the intentions are right for both parties, transparent and purposeful, both sides should work together to resolve, revise re-ignite - for the better of all.
